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Please note: If the order is delivered to the address provided at the time of placing your order, we are not liable for refunding or replacing the order.
If an investigation is raised with the couriers we may ask that you complete a denial of receipt form as part of the process of raising a claim, if this is not completed within 5 working days the couriers will close the investigation which cannot be re opened.
*All investigations can take up to 7 working days to be concluded however we will do everything to resolve this in a timely manner
Please contact our customer service team by clicking here
We can then look on a case by case basis to see what has happened here and get this resolved for you!
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