Welcome to the Delivery Help Centre. Everything you need to know about receiving your order, tracking parcels, and resolving delivery issues is detailed below.
📱 Parcel Tracking & Delivery Apps
Please note: Tracking will only be available once you’ve received your despatch email and the parcel has been passed to our carrier.
Track Online: You will receive a dispatch email containing your tracking link as soon as your order is on its way. Track your order here
Courier Apps (Recommended): Download the InPost or Evri app on iOS or Android for real-time tracking updates, live notifications, and a precise delivery window.
Set a Safe Place: Use the InPost or Evri app to set a default safe place (such as a porch, shed, or greenhouse) or route your delivery straight to your favorite InPost Locker.
what3words: Help your driver find your exact doorstep by adding your 3-word location inside the courier app.
đźšš Delivery Options & Charges
We offer several convenient delivery methods to suit your needs - Further information on our delivery options can be found here
âť“ Delivery Issues & Support
Parcel marked as delivered but not received?
- Check around your property, safe places, and with neighbours.
- Check the tracking for the courier’s delivery photo.
- If still missing, contact the courier directly via the tracking link in your dispatch email or use our Track Order page and enter your order reference. This will take you to the courier’s website.
- The courier will open an investigation, and you may be asked to complete a Denial of Receipt form.
- Once the investigation is complete, you’ll be contacted by email with the outcome.
(Investigations can take 14–28 days, but we’ll do everything we can to resolve the issue as quickly as possible.)
Do you need to change your delivery address?
Before Dispatch: We process orders rapidly to ensure fast delivery! If you notice an error in your address, please Contact Customer Care immediately with your Order Number and corrected address.
After Dispatch: Your order is already on its way and cannot be changed on our end. Please reach out directly to the courier using your tracking link to update your delivery address, If your address cannot be amended the couriers may offer to return the parcel back to us and a refund will be issued - You will need to place a new order to the new address via our website.
Please note: We cannot guarantee address changes once an order is placed, and orders paid via PayPal, Klarna, or Clearpay cannot have their delivery address altered under any circumstances.
| Delivery Delayed or Lost | What You Need to Know |
| Delayed Parcel | Track your item via your dispatch email. Please note we aren't liable for delays caused by external events beyond our control. |
| Lost Parcel | If the courier confirms your parcel is lost, contact us with your order reference for a swift replacement or refund. |
If your parcel is taking longer than expected or you have any concerns, please use the tracking link in your dispatch email to contact the courier directly. If they confirm it's lost, get in touch with us and we’ll arrange a refund or replacement right away.
đź’¬ Still Need Help?
If you have a question that isn't answered above, our team is ready to assist you.
Click here to Contact our Customer Care team (Operating hours: Mon–Fri 9am–5pm, Sat–Sun 10am–4pm)